Returns & Refunds Policy

Last updated: October 13, 2026

At Cove & Coat, we want you to feel confident shopping with us. If your FurEase™ Brush does not meet your expectations, our 60-Day Money-Back Guarantee gives you the opportunity to request a return, subject to the terms below. This policy does not limit any rights you may have under applicable consumer protection laws.

1. 60-Day Money-Back Guarantee

You may contact us within 60 calendar days of delivery to request a return and refund if you are not satisfied with your purchase.

To qualify, please contact us before returning the product so we can provide the correct instructions and return address. The product should be returned with its included parts and accessories. Reasonable use to evaluate the product is permitted; however, damage beyond reasonable handling may affect the refund amount where permitted by applicable law.

Our support team will explain the return process and confirm the next steps.

2. How to Request a Return

To start a return:

1. Email dm4111104@gmail.com within the applicable return period.
2. Include your order number, the email address used at checkout, and the reason for your request.
3. If the item is damaged, defective, or incorrect, include clear photos or videos when possible.
4. Wait for our instructions before shipping anything back.

We will provide the applicable return address and instructions after reviewing your request. Please do not send a return to an address that we have not confirmed.

3. Return Shipping Costs

For returns requested because you changed your mind or are not satisfied with the product, the customer is responsible for the return shipping cost, unless we state otherwise or applicable law requires otherwise.

If your product arrives damaged, is defective, or is different from what you ordered, please contact us. We will work with you to arrange an appropriate resolution, including a replacement or refund where applicable. We will cover reasonable return shipping costs when required by applicable law or when we confirm that the issue was our responsibility.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if it is damaged, defective, or incorrect.

Email dm4111104@gmail.com with your order number and, when possible, photos or videos showing the issue.

We will review the information and explain the available options. Depending on the circumstances and applicable law, these may include a replacement, repair where appropriate, or refund. Nothing in this policy excludes remedies required by law.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel orders that have not yet been processed or shipped. Once an order has shipped, cancellation may no longer be possible, and you may need to follow the return procedure instead.

If we cannot ship your order within the timeframe promised, we will notify you and provide the cancellation and refund options required by applicable law.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the funds.

If your refund has not appeared after a reasonable period, please contact us at dm4111104@gmail.com.

Refund amounts will depend on the circumstances of the return and applicable law. We will not reduce a refund where doing so would violate your legal rights.

7. Exchanges

If you receive a damaged, defective, or incorrect item, contact us before returning it. We will review your case and explain whether an exchange or another appropriate resolution is available.

8. Items That Cannot Be Returned

Any product-specific return restrictions will be clearly disclosed before purchase, where required. We will not apply an exclusion that removes a right or remedy protected by applicable law.

9. Contact Us

For questions about returns, refunds, cancellations, or exchanges, contact:

Cove & Coat Customer Support
Email: holplus78@gmail.com

Please include your order number so we can assist you more efficiently.

This policy does not waive or restrict any consumer rights that cannot legally be waived or restricted under applicable law.